Frequenctly Asked Questions
While you wait for our customer service team to respond, here are answers to some of the most common questions:
Delivery & Shipping
Where is my order?
Where is my order?
You can track your order anytime by clicking the link below:
Tracking Page - Click Here!
My tracking link doesn’t work or shows no results.
My tracking link doesn’t work or shows no results.
Don’t worry, it can take a few days after shipping for the tracking link to update. Please check back again soon. If it doesn't update 7 days after ordering, please contact us.
How long does delivery take?
How long does delivery take?
Most of our orders are shipped with US International Shipping. Delivery typically takes 5–12 business days worldwide.
My order was marked as delivered but I cannot find it.
My order was marked as delivered but I cannot find it.
Carriers sometimes mark packages as delivered early. Please check with your neighbours, household members, or common delivery spots. If you still can’t locate it, contact us and we’ll help.
Device Setup & Charging
How do I charge the device? Where do I insert the cable?
How do I charge the device? Where do I insert the cable?
Insert the thin pin end of the charging cable firmly into the small charging hole on the device. It may feel a little tight, so push it in until secure. When charging, you should see a blue flashing light.
How do I know when it’s fully charged?
How do I know when it’s fully charged?
The blue flashing light will turn into a solid blue light once the device is fully charged.
How do I turn the device on?
How do I turn the device on?
Press and hold the power button for about 4 seconds until it powers on.
The device isn’t charging or turning on, what should I do?
The device isn’t charging or turning on, what should I do?
Please follow these steps:
- Insert the pin fully into the charging hole.
- Wait for the blue flashing light to confirm it’s charging.
- Once charged, hold the power button for 4 seconds.
If it still doesn’t work, please send us a short video showing the charging attempt and we’ll guide you further. If needed, we’ll arrange a replacement.
Program & Usage
I can’t download the ebooks / guides. Can you resend them?
I can’t download the ebooks / guides. Can you resend them?
Of course. If you’re unable to download your files, one of our customer service agents will resend them directly to your email.
Pricing & Ordering
Was my order processed with the additional items I bought after the first purchase?
Was my order processed with the additional items I bought after the first purchase?
Sometimes extra items (like upgrades or add-ons) are shipped as separate orders depending on when they were purchased. You may receive two different tracking links if this happens.